Help & Questions

Are all sales really final?
Yes - every item in our store is sold as final sale. No returns, exchanges, or refunds are accepted once a purchase is complete. We encourage you to review all product details, photos, and condition notes carefully, and to reach out with any questions before buying.

How do I know an item is authentic?
Every piece we sell undergoes authentication before it's listed. Relevant documentation - such as receipts, authenticity cards, dust bags, or certificates - is noted in each product listing. We stand fully behind the authenticity of everything we carry.

Can I request additional photos or a video before purchasing?
Absolutely. We're happy to provide detailed photos of any angle, hardware, interior, or stamp, as well as a live video walkthrough upon request. Just contact us before placing your order

How are items described and graded for condition?
Each listing includes an honest, detailed condition description with any signs of wear, scuffs, or patina noted. We use a consistent grading scale: Brand New, Excellent, Very Good, and Good. We never overstate condition - what you see is what you receive.

What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, and Google Pay. For high-value purchases, bank transfer may also be available - contact us to arrange.

How is my order packaged and shipped?
All items are shipped in secure, discreet packaging appropriate to their value. Luxury pieces are wrapped with care and shipped fully insured with signature confirmation required. You'll receive a tracking number as soon as your order ships.

What if my item arrives damaged?
If an item arrives damaged in transit or is materially different from its listing description, contact us within 48 hours of delivery with photos documenting the issue. We'll review each case individually and work toward a fair resolution. Damage claims submitted after this window cannot be considered.

Do you ship internationally?
Yes, we ship worldwide. International buyers are responsible for any customs duties, import taxes, or brokerage fees that may apply in their country. These charges are not included in the purchase price or shipping cost and are collected by your local customs authority.

Can I place a hold or reserve an item?
We do not offer holds or layaway at this time. All items are sold on a first-come, first-served basis. If you're interested in a piece, we recommend purchasing promptly - inventory is limited and many items are one of a kind.

I initiated a chargeback - what happens now?
All purchases are made in agreement with our all-sales-final policy, which is presented clearly at checkout. Chargebacks initiated without first contacting us will be disputed with full transaction documentation. We strongly encourage reaching out to us directly - we're committed to resolving any genuine concerns.

Still have questions? Contact us at kn@stillworthy.com - we typically respond within one business day.